Complaint Process
If you have a dispute regarding our services, please contact our support team first at info@gerthay.com. We aim to resolve all issues within 48 business hours. Your complaint should include your username, details of the issue, and your desired resolution.
If the dispute cannot be resolved through negotiation, either party may seek mediation through an accredited alternative dispute resolution provider. Gerthay Games is committed to fair resolution practices and maintains records of all user interactions for transparency.